Sap User Lifetime Management Faq

The customer and partner User Administrators can use the SAP ONE Support Launchpad “Support User Management” tile to check the ‘Expiry Date’ of their users. One can extend the expiry date via the ‘Action’ column. Some icons are greyed out because these S-users have the User Administrator function and, by default, have an expiry date of 31.12.9999.

As a User Administrator, you will receive an email notification on the first day of the month if any S-user IDs are expiring during the upcoming 90 days. The system will notify S-user ID owners via email 30, 14, and 2 days before expiration.Sap User Lifetime Management Faq

No. There is no automatic extension capability within the S-user Lifetime functionality. During the creation of a new S-user ID, the validity period defaults to 2-years.
The User Administrator can further extend the validity date if needed.

The ‘last login’ date can be used by the User Administrator to determine whether the S-user ID is still being used

You may check the status and expiration date of an S-user ID via the “Support User Management” tile.
he User Administrator also receives a monthly notification if any S-user IDs will expire within the next 90 days.Sap User Lifetime Management Faq

An S-user ID gets the “inactive” status when their S-user ID information does not have valid email address information.

An individual’s certification will continue to be visible for any S-user ID provided their email address is maintained. Therefore, if your S-user ID has expired, request your User Administrator to reactivate your ID.

A copy of an email notification to the User Administrator is shown below. To ensure that this email is received, please make sure that emails from notification-service@sap.com is whitelisted.

Follow instructions from SAP Note 2945427 which will enable you to get an error message when trying to forward an incident from SAP Solution Manager to SAP Support.Sap User Lifetime Management Faq